A dedicated team at the Basic DDC level assumes that:
- Auriga builds and manages a team of specialists working on a set of client projects.
- While the client ultimately manages the project(s), Auriga assists in that by monitoring and reporting on the project status and performing micro-management and people management for the team members.
- Auriga is paid for the time each specialist is assigned to the client’s account on a monthly basis.
- A client process tailored to Auriga’s team conditions (remote team, possibly limited access to client-side IT infrastructure, etc.) is used.
- Auriga is responsible for staffing the team. The hiring/substitution process is fully visible to the client.
- The client may scale the team up or down according to the agreed process.
- The client may identify the key team members. Auriga is rewarded for keeping them on the team and penalized for losing them.
- When recruiting a new team member, the client may perform additional interviews and screenings and provide feedback. However, the client may not override Auriga’s hiring/substitution decisions.
- The client may request team-member substitutions according to the agreed process.
In addition to the account manager (see Staff Augmentation), Auriga includes in the team a team coordinator (part-time or full-time depending on the team size). The team coordinator acts as an assistant to the project/product manager(s) on the customer’s side and is responsible for the following:
- Building, motivating, and managing the team
- Providing reports to the client
- Organizing knowledge transfer and requirements/change management
- Identifying and monitoring the status of project stages, milestones, dependencies, deadlines, deliverables, and risks
- Informing the client about the current status, issues, and increased risks of date slippage; suggesting the best course to overcome the obstacles; and optimizing the process and minimizing damage
It should also be noted that while the team coordinator does a lot of hands-on assistance work related to project and product management, the DDC model assumes that the project/product-management responsibilities remain on the client side. Thus, the team coordinator only reports and makes suggestions. Requirements/change and project decisions are made by the client.
And don’t forget—you not only get access to a new pool of skilled professionals and their expertise in technology and people management; you also save money by building a remote engineering team with Auriga.