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After years of successful cooperation, Queplix, the US software development company that pioneered Commercial Open Source Customer Care solutions, designed for the medium to large enterprises, and Auriga, the US-based software development outsourcing services provider that operates development centers in Russia since 1990, announce the strategic partnership agreement. According to the agreement signed at the beginning of 2007, Auriga becomes the first distributor and integration service provider of QueWeb Customer Care Suite in Russian Federation, Commonwealth states and Eastern Europe. According to the agreement, Auriga will provide the full spectrum of product sales and implementation services including software integration, training and systems support.
This new step in cooperation between the two companies is a result of more than 5 years of collaboration in joint development of Queplix products and services. Queplix and Auriga have been cooperating since 2002 and have been involved together in projects for many leading global corporations. In-depth knowledge of QueWeb processes and technology obtained by Auriga over these years, makes Auriga the ideal partner for distributing, supporting and integrating QueWeb in Russia, Commonwealth states and Eastern Europe. Russian, Commonwealth states’ and Eastern European users of QueWeb will benefit from this strategic partnership by getting access to the next generation Customer Care solution accompanied by an exceptional level of services – a combination that is hard to find on the market.
“Queplix is a pioneer in the Customer Care industry, because it offers an approach to Customer Care that has not been offered before. Open-source solution that has enterprise-grade features, based on enterprise-grade technology, combined with ability to quickly and effectively adopt it to unique customer workflows and business rules. Auriga has provided Queplix with great technical expertise and solid engineering support every step of the way. This agreement is the next logical step in the relationship between the two companies, because of the opportunity and attractiveness of Russian and Eastern European markets and Auriga’s geographical location, as well as its technical expertise and knowledge of Queplix products and processes.” – said Paul Tenberg, Director of Business Development of Queplix.
“We appreciate Queplix confidence in Auriga’s expertise and experience working in Russia. QueWeb Customer Care Suite has the unique competitive advantages that are demanded by the Russian, Common wealth states’ and the Eastern Europeans corporations. We see a great potential for QueWeb sales and implementations,” – said Alexis Sukharev, Auriga’s President and Founder.
QueWeb is a web-based Customer Care solution for industries with technically complex products and services. It is especially powerful in situations where Customer Care is critical to gaining and retaining customers and brand name recognition is directly linked to profitability.
QueWeb has a proven track record of helping enterprises with technically complex products improve customer experience by establishing more profitable, long-term customer relationships, while reducing operating and technology costs.
QueWeb is fully customizable and configurable, so users can meet 100% of their business requirements right out of the gate and continue to meet them as the company and its processes evolve. Built on Java 2 Enterprise Edition (J2EE) with a thin-client architecture, QueWeb can be installed in virtually any IT ecosystem. Whether it is a fresh installation or legacy conversion, QueWeb allows companies to bring their infrastructure up-to-date with new operating systems, databases, back-end hardware, and more.
Queplix is a software development company which pioneered Commercial Open Source Customer Care solutions, designed for the medium to large enterprises.
Queplix’ vision is to help companies take better care of their customers. Our software picks up where traditional CRM software vendors drop off – helping companies provide their customers with white glove treatment.
Several Fortune 500 companies have purchased Queplix product – QueWeb, and successfully implemented it on a global scale. Hewlett Packard, John Deere, SonyEricsson, Norfolk Southern Railroad, Telcordia, SirsiDynix are using QueWeb as a complete Customer Care solution in over 30 countries each with tens of thousands of users. These enterprises consider Customer Care as a mission critical aspect of their business and therefore selected QueWeb system as their universal Customer Care platform.
For more information, visit http://www.queplix.com.
Russia since 1990. Auriga was the first to adopt the Remote Engineering Center engagement model concept focused on satisfying the specific needs of high-tech companies as its driving strategy. Included in Global Services 100 list since 2006, Auriga focuses on delivering robust business and technology solutions to high-tech companies and specialty equipment manufacturers worldwide. Auriga’s client list includes such industry majors and leaders in their segments as IBM, Draeger Medical, LynuxWorks, Queplix, NMS Communications, Verdasys, and many others. For more information, visit http://www.auriga.com.